PROOPEmployee support
An employee calls. We help.
Computer, printer, email or company software: the employee calls us, and we connect to their computer remotely or come to your office.
Scope
What your staff can call us about
The employee describes the problem over the phone. We help remotely or come to companies in Warsaw and the surrounding area.
Issues staff can call about
Computer and printer
A computer or printer is not working as it should. We check it remotely or on site.
Network and Wi-Fi
The office internet or Wi-Fi is down, or a computer will not connect to the network.
Email and accounts
A forgotten password, or trouble signing in to email or with two-step sign-in (2FA).
Company software
Optima, FINKA and remote desktop (RDP), which the employee uses to connect to their own computer in the office.
New employee
We prepare the computer and set up accounts for the new person on the team.
Employee who is leaving
We switch off the access of the person leaving the company.
Remotely or on site
We help remotely and come over when needed
The employee calls and describes the problem. Using a remote support program, we connect to their computer and see the same screen they do. If the issue cannot be solved remotely, we come to companies in Warsaw and the surrounding area. You can call on working days from 9:00 to 17:00; other hours and terms are agreed individually in the contract.
Pricing
You pay per hour of work
Remotely
PLN 175per hour, excl. VAT
On site
PLN 250excl. VAT, first hour including travelThen PLN 175 per hour, excl. VAT
- We bill every started quarter of an hour
- No flat fee: you pay only for the time we spend helping
- A fixed monthly fee can be agreed after a conversation
- Phone support on working days, 9:00–17:00
- Other hours and terms are agreed individually in the contract
When can we call you?
On working days from 9:00 to 17:00, on +48 690 504 074. Other hours and terms are agreed individually in the contract.
Will you come to our office?
Yes, to companies in Warsaw and the surrounding area. If the problem can be solved remotely, we connect to the employee’s computer using a remote support program.
Who at our company can call you?
We agree with you on who can call.
Contact
Let’s talk about support for your team
Tell us who will be calling us and which programs your team uses. Together we decide whether we bill per hour of work or as a flat monthly fee.
